by Direct Services, LLCDelete my account
This page explains how to ask us to delete a Go Direct or DirectWare account, how we confirm it is you, how long it takes, what we delete, and what may be kept. It also covers asking us to delete some information without closing the account.
Direct Services, LLC operates DirectWare and Go Direct. Privacy and deletion requests: jim@beech1.com. Our full privacy policy explains the information we collect and how we use it.
How to request deletion
You can request deletion in either of these ways:
- By email. Write to jim@beech1.com from the email address on the account. Use the subject line Delete my Go Direct account (or Delete my DirectWare account if you use DirectWare as a lender or loan officer). Say that you want the account deleted, and include the email address or cell phone number you use to sign in. This method works even if you no longer have the app.
- In the Go Direct app. Open Settings and choose Delete my account if that item is shown on your version of the app. We handle an in-app request the same way as an email request.
You do not need to sign in on this website to make the request. Email is always available.
How we verify it is you
We will only delete an account after we confirm the request came from the account holder. Writing from the email address on the account is the usual way to do that. If the account uses a cell phone number, or if we cannot match the email, we may ask you to confirm another detail on the account. We will not ask you to send a password.
How long it takes
We aim to complete the request within 30 days of verifying it. If we need more information, or if some information cannot be deleted, we will tell you within that time.
What we delete
When we delete a Go Direct or DirectWare account, we delete:
- The login and credentials for that account.
- Contact details kept on the account for sign-in and settings, such as name, email address, and phone number, except where that same information has to remain in a retained loan file as described below.
- Device identifiers associated with the app.
- App preferences and similar account settings we store.
After deletion, you will not be able to sign in to that account.
What we keep, and why
Deleting your app or software account does not erase a mortgage loan file. Loan applications, supporting documents, e-signed disclosures, and related loan records must be kept by the lender for the periods required by law, including federal mortgage record-retention rules. We keep that information on the lender's behalf for those periods, or as the lender directs us to. We do not delete it just because the borrower or user account is closed.
We may also keep a limited record of the deletion request itself, and information we are required to keep for tax, accounting, security, or other legal reasons.
If your loan remains with a lender, that lender may still have its own copy of your information under its privacy notice. Questions about a specific loan file should go to your lender or loan officer. We will help the lender respond when we can.
Deleting some information without closing the account
You can ask us to delete or correct some personal information and still keep the account open. Email jim@beech1.com from the email address on the account, tell us what you want deleted or changed, and say that you want to keep the account. We will review what we can remove. Information that is part of a loan file, or that the lender is required to keep, may have to stay.
Contact
Email: jim@beech1.com
Mailing address: Direct Services, LLC, 5 Eaglewood Ln, Sandy, UT 84092